Our office girl today is Maiko Sargimi. She is great at fixing issues that arise with customers. In fact when there is an issue that needs resolving the boss sends her in to do the formal apology. The boss knows that anyone angry with any screw up will soon forgive their company and continue on in their business relationship. Today she is on her knees again, bowing and apologizing for a new screw up. That does not seem to be enough for this customer though and he wants more…
